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Self-service

Knowledge base

Articles organized by category — visible to your whole client base, or locked to just one — with self-service authoring from the portal.

knowledge base
Knowledge base categories and articles, with visibility scoped to one client or the whole base

What's included

  • Categories and sections you control, shared across every client or scoped to one.
  • Clients (and technicians) can write and edit their own articles from the portal.
  • Full-text search across everything a given viewer is allowed to see.
  • No separate wiki tool to keep in sync — it lives next to the tickets it answers.

Knowledge base

Articles organised by category, visible to the whole client base or just one — with self-service authoring in the portal.

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Also worth a look

Client-facing

Client portal

Clients open tickets, track their assets and sign approvals themselves, signed in with their Microsoft account.

 Helpdesk

Tickets & SLAs

Priorities, approvals, tasks and time tracking, with response and resolution SLA clocks on every ticket.

 Feedback

Built-in suggestions

Every technician can propose an idea straight from the console — it lands in our inbox, not a form nobody checks.